Refunds
Refunds go through Apple. Here is the exact route, and what we can and cannot do.
Because Apple is the merchant of record, refunds are Apple's to give.
- Go to reportaproblem.apple.com.
- Sign in with the Apple Account that made the purchase.
- Find plottwist in the list of purchases.
- Choose Request a refund and pick a reason.
You can also start the same process from the receipt email Apple sends after a charge.
What we can and cannot do
We cannot approve, issue, or speed up a refund, and we are not told whether you asked for one. Apple decides.
What we can do is fix whatever went wrong. If you are asking for a refund because something in the app failed you, please tell us as well. We would much rather hear it than not.